General Terms and Conditions (GTC)

and Customer Information

I. General Terms and Conditions

§ 1 Scope and Definitions

  1. These General Terms and Conditions apply to all contracts concluded between you and us, Prokhor Kolosov, via the website yourclaymentor.com, concerning the provision of online services.
    Any conflicting or supplementary terms and conditions of the customer shall not apply unless expressly agreed in writing.

  2. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).
    An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of its commercial or self-employed professional activity (§ 14 BGB).

§ 2 Subject Matter of the Contract

  1. The subject of the contract is the provision of digital and/or online services, in particular coaching, mentoring, consulting, digital content, or comparable online services, as described in the respective offer on our website.

  2. The specific scope of services, duration, and conditions result from the individual service description valid at the time of ordering.

§ 3 Conclusion of the Contract

  1. Our online offers are non-binding and do not constitute a legally binding offer.

  2. By completing the online ordering process and clicking the relevant order button (e.g. “Buy now”, “Order with obligation to pay”), you submit a binding offer to conclude a contract.

  3. Before submitting the order, you can review and correct your entries at any time or cancel the ordering process.

  4. The contract is concluded when we accept your offer within two (2) days by:

    • sending an order confirmation by email, or

    • providing access to the booked service, or

    • starting service performance.

  5. The automatic confirmation of receipt of your order does not constitute acceptance.

  6. If acceptance does not occur within the specified time, you are no longer bound by your offer. Any payments already made will be refunded immediately.

  7. Contract processing and communication take place primarily by email. You must ensure that the email address you provide is correct and technically able to receive messages (including checking spam filters).

§ 4 Right of Withdrawal for Consumers

If you are a consumer, you are entitled to a statutory right of withdrawal in accordance with German law.

Details regarding the withdrawal period, conditions, and consequences are provided in a separate withdrawal policy, which is made available to you before contract conclusion.

If the service begins during the withdrawal period, your right of withdrawal expires only if:

  • you have expressly agreed to the start of performance, and

  • you have acknowledged that you lose your right of withdrawal once the service has been fully performed.

§ 5 Prices and Payment

  1. All prices stated on the website are total prices, including statutory VAT (if applicable), unless expressly stated otherwise.

  2. Payment is due immediately upon conclusion of the contract, unless another payment date is specified.

  3. The available payment methods are displayed during the ordering process.

§ 6 Performance of Services

  1. Services are provided in the form and within the timeframe specified in the respective offer.

  2. We reserve the right to use third parties to perform services, provided this does not result in disadvantages for the customer.

  3. There is no entitlement to a specific success unless expressly agreed.

§ 7 Liability

  1. We are liable without limitation for:

    • intent and gross negligence,

    • injury to life, body, or health,

    • liability under mandatory statutory provisions.

  2. In cases of slight negligence, we are liable only for breaches of essential contractual obligations (cardinal obligations), limited to foreseeable, contract-typical damage.

  3. Any further liability is excluded.

§ 8 Retention of Title / Right of Retention

  1. You may only exercise a right of retention if it arises from the same contractual relationship.

  2. Access to digital content or services may be restricted until full payment has been received.

§ 9 Choice of Law

  1. German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

  2. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory consumer protection provisions of the country of their habitual residence.

II. Customer Information

1. Service Provider

Prokhor Kolosov
Linienstraße 130
10115 Berlin
Germany

📧 Email: prokhor.kolosov@gmail.com
📞 Phone: +49 152 29438800

2. Contract Conclusion

The technical steps for concluding the contract, contract formation, and correction options are described in § 3 of the General Terms and Conditions.

3. Contract Language and Storage

  1. The contract language is English.

  2. The full contract text is not stored permanently.
    Order details, statutory information, and these GTC are sent to you by email after ordering.

4. Essential Characteristics of Services

The essential features of the services are described in the respective service offer on the website.

5. Prices and Payment Methods

  1. Prices include all applicable taxes unless otherwise stated.

  2. Any additional costs arising from payment providers or international transfers must be borne by the customer.

  3. Available payment methods are displayed during checkout.

6. Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):
👉 https://ec.europa.eu/odr

We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

7. Liability for Defects

Statutory liability provisions apply.

Last updated: February 8, 2026